Personal Information

We may collect the following personal information from you:
Identity Information: Full name, username, or similar identifier.
Contact Information: Email address, phone number, mailing address.
Profile Information: Your username and password, preferences, feedback, and survey responses.

Technical and Device Information

We may collect information about your device and how you interact with the app, including:
Device Information: Type of mobile device you use, unique device ID, IP address, operating system, browser type, and mobile network information.
Usage Information: Details about your usage of our app, including traffic data, location data, logs, and other communication data.

Location Data

With your explicit consent, we may collect precise geolocation data to provide location-based services. You can enable or disable location services when you use our app at any time, through your mobile device settings.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our app and hold certain information. You can instruct your device to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our app.

We use the information we collect for various purposes, including to:
Provide and Manage Services: Deliver and maintain our app and its features, process transactions, and manage your account.
Improve User Experience: Analyse usage trends to improve app functionality, content, and user interface.
Personalise Content: Customise your app experience by providing personalised content, recommendations, and features.
Communicate with You: Send administrative information, such as changes to our terms, conditions, and policies, and respond to your inquiries and requests.
Marketing and Promotions: With your consent, send you marketing communications about promotions, offers, and updates.
Legal Compliance: Comply with legal obligations, resolve disputes, and enforce our agreements.

We may share your information in the following circumstances: With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf.
For Business Transfers: If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
With Legal Authorities: We may disclose your information to comply with legal obligations, respond to lawful requests from public authorities, and protect our rights and safety.
With Your Consent: We may share your information with your consent or as directed by you.
Marketing and Promotions: With your consent, send you marketing communications about promotions, offers, and updates.
Legal Compliance: Comply with legal obligations, resolve disputes, and enforce our agreements.

We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, access controls, and secure servers. However, please be aware that no method of electronic transmission or storage is 100% secure and we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal information: Access and Correction: You may access and request correction of your personal information.
Deletion: You may request that we delete your personal information.
Objection: You may object to the processing of your personal information.
Restriction: You may request that we restrict the processing of your personal information.
Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
Withdraw Consent: You may withdraw your consent at any time where we rely on your consent to process your information.
To exercise these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable data protection laws.

MyCrossRiver App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will delete that information as quickly as possible.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.